On your Mac, go to Apple menu > System Preferences > Users & Groups.This will also let you find out something in your current account is causing the problem. Test your issue again.Ĭreating a new user account will let you test so that you can start isolating an issue.
Does the crashing occur? If the issue occurs in Safe Mode, reinstall macOS (see the step below). It is normal if your Mac is slower in Safe Mode. Then login, again you may have to login more than once. Select your startup disk (like Macintosh HD) and press and hold the Shift key and then click “Continue in Safe Mode”. This window includes a gear icon and an icon for your startup disk. Press and hold the power button until you see the startup options window. Note you may be asked to login more than once. Turn on your Mac and immediately press and hold the Shift key. Determine if your have a Mac with Apple silicon (like M1) or if you have an Intel Mac.Safe Mode may also help you isolate the cause of the crashing problem. Restarting in Safe Mode alone may fix this issue. You may also want to contact the app developers.Īfter ensuring that the macOS software and all of your apps are up to date, the next step you can take is to restart your Mac in Safe Mode. Most apps offer an Update menu within the apps. If you downloaded any apps from websites.Or alternatively, open the App Store app on your Mac and click Updates. If you downloaded any apps from the Mac App Store: Click the Apple menu > App Store.Ensure that the other apps installed on your Mac are up to date:
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